BUNN Privacy Policy

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This Policy was last updated on June 30, 2023.

1) INTRODUCTION

Bunn-O-Matic Corporation (“BUNN”, “we”, “us”, “our”) respects your privacy, security, and online safety. We know that you care how your personal data is used and shared. For purposes of this Privacy Policy, we use the phrases “personal data” and “personal information” interchangeably. We appreciate your trust that we will use your data carefully and sensibly. This privacy policy (“Policy”) describes our policies concerning your personal data that we collect and process through our website at www.bunn.com (“Website”) and tells you about your privacy rights. Our terms and conditions of use (“Terms”) further describe the Terms governing your use of this Website. Please see our Terms at http://www.bunn.com/terms-of-use for further details.

It is important that you read this Policy together with the Terms and other privacy notices or fair processing notices that we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

By accessing or using the Website, you signify that you have read and understand, acknowledge, accept, and agree with all the terms of this Policy as well as the documents linked in it, so do not use or access this Website if you disagree with any part of this Policy. You should check this page from time to time to ensure that you continue to agree to the terms of this Policy.

Our Contact Information and DPO

Contact Information
Bunn-O-Matic Corporation
5020 Ash Grove Drive
Springfield, Illinois 62711
1 (217) 529-6601

We have appointed a data protection officer (“Data Protection Officer” or “DPO”) who is responsible for overseeing questions about this Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below.

Data Protection Officer
Email: DPO@bunn.com
Phone: 217-585-7585 or 844-376-2866 (844-DPO-BUNN)

2) THE DATA WE COLLECT ABOUT YOU

BUNN collects information about you and your use of the Website through various means, including directly when you provide information to us and automatically from your access, use, or interaction with the Website.

Personal data, or personal information, means any information about an individual from which that person can be identified.

We have collected the following categories of personal information and sensitive personal information about consumers in the preceding 12 months:

1. Identifiers such as first name, last name, username, billing address, shipping address, email address, telephone number, internet protocol (IP) address, your login data, account name, account number, company name, and company ID.
2. Personal information as defined in the California Customer Records Act (Section 1798.80(e)) such as details about payments to and from you, including bank account number, credit card number, debit card number, or any other financial information.
3. Characteristics of protected classifications under California or federal law such as age and gender.
4. Commercial information such as details of products and services you have purchased from us or considered, your purchasing or consuming history, your interaction with our website or advertising, as well as your interests, preferences, tendencies, and feedback responses.
5. Internet or other electronic network activity information such as browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, the device type and brand you use to access this website, how and when you use our website, including our online chat feature, products, and services, the contents of your chat and email communications with us, your language preferences, your preferences in receiving marketing from us, and your communication preferences.
6. General Geolocation data such as time zone setting and city.
7. Audio, electronic, visual, thermal, olfactory, or similar information such as audio information from calls placed to us which may be recorded.
8. Professional or employment-related information such as your role at your company.
9. Inferences drawn from any of the information identified in the above categories to create a profile about you reflecting your preferences, characteristics, predispositions, and behavior .
10. Sensitive Personal Information such as personal information that reveals a consumer’s financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate information regarding how you use the Website, products, and services to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

Privacy Notice for California Consumers.

The California Privacy Rights Act (“CPRA”) requires Bunn-O-Matic Corporation (“BUNN”, “we”, “us”, “our”) to disclose to California consumers the categories of personal information and sensitive personal information that we may collect, and the business or commercial purposes for which that information is collected and used.

1. Categories of Personal Information. BUNN is notifying you that we may collect the following categories of personal information and sensitive personal information:
   1. Identifiers such as first name, last name, username, billing address, shipping address, email address, telephone number, internet protocol (IP) address, your login data, account name, account number, company name, and company ID
   2. Personal information as defined in the California Customer Records Act (Section 1798.80(e)) such as details about payments to and from you, including bank account number, credit card number, debit card number, or any other financial information.
   3. Characteristics of protected classifications under California or federal law such as age and gender.
   4. Commercial information such as details of products and services you have purchased from us or considered, your purchasing or consuming history, your interaction with our website or advertising, as well as your interests, preferences, tendencies, and feedback responses.
   5. Internet or other electronic network activity information such as browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, the device type and brand you use to access this website, how and when you use our website, including our online chat feature, products, and services, the contents of your chat and email communications with us, your language preferences, your preferences in receiving marketing from us, and your communication preferences.
   6. General Geolocation data such as time zone setting and city.
   7. Audio, electronic, visual, thermal, olfactory, or similar information such as audio information from calls placed to us which may be recorded.
   8. Professional or employment-related information such as your role at your company.
   9. Inferences drawn from any of the information identified in the above categories to create a profile about you reflecting your preferences, characteristics, predispositions, and behavior .
   10. Sensitive Personal Information such as personal information that reveals a consumer’s financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
2. Purposes for Collection and Use. We may collect the above categories of personal information or sensitive personal information for any of the following business purposes:
   1. To register you as a new customer.
   2. To process and deliver your order, including to manage payments, fees, and charges, and to collect and recover money owed to us.
   3. To manage our relationship with you, which includes notifying you about changes to our Terms and/or Privacy Policy, asking you to leave a testimonial, enabling you to complete a survey, responding to your inquiries, and sending you marketing communications.
   4. To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
   5. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
   6. To use, improve, and optimize our website, products/services, marketing, customer relationships, and experiences.
   7. To make suggestions and recommendations to you about goods or services that may be of interest to you.
   8. To communicate with you, including to respond to your requests.
   We do not sell (as defined under the CCPA and the CPRA) the above categories of personal information or sensitive personal information. To opt out of sharing (as defined under the CCPA and the CPRA) with Meta and Google, click here.
3. Retention of Personal Information. We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, reporting, or training requirements, unless a longer retention period is required or permitted by law.

BUNN’s full Privacy Policy for consumers can be found on our website at https://www.bunn.com/privacy-policy.

3) HOW WE COLLECT DATA ABOUT YOU

We use different methods to collect data from and about you. Below are the categories of sources from which we collect your personal information and sensitive personal information.

1. Direct interactions. You may give us your personal information by filling in forms or by corresponding with us by post, phone, email, live chat, online, or otherwise; this includes personal data you provide when you:
1. Purchase, register, or browse our products and services or communicate with us;
2. request information about a product or service;
3. create an account on our Website;
4. subscribe to our service or publications;
5. request marketing material to be sent to you;
6. enter a competition, promotion or survey; or
7. give us some feedback.
2. Automated technologies or interactions. As you interact with the Website, we and other parties we work with may automatically collect data about your equipment, browsing actions and patterns. This data is collected by using cookies, pixels, web beacons, server logs, and other similar technologies (“Automated Technologies”). We may also receive data about you if you visit other websites employing our Automated Technologies. Please see our cookie policy at http://www.bunn.com/terms-of-use#cookies for further details.
   
   We may also contract with third-party companies, such as social media companies, to serve ads on our behalf across the internet and measure the performance of our ads. To do this, they will collect information about you and your visits to our website and your interaction with our products and services. This information is collected using a cookie or pixel tag – industry standard technology used by most websites. To opt out of sharing (as defined under the CCPA and the CPRA) with Meta and Google, click here.
   
   Our Web sites may include social media features, such as the Facebook widget. Your interactions with these features and widgets are governed by the privacy policies of the companies providing them.
3. Third parties or publicly available sources. We may receive personal information about you from analytics provided by Google based outside the EU. To disable Google Analytics on our website click here.

4) HOW WE USE YOUR PERSONAL DATA

BUNN uses the information we receive about you for the purposes described in this Policy. We process much of the personal data received about you through the Website on the legal basis of BUNN’s legitimate interests in providing the Website and its functionality to you. Such processing is necessary for the purposes of the legitimate interests pursued by BUNN or by our service providers related to the Website. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing. Importantly, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. When you allow us to collect your personal data by expressly consenting to receive direct marketing communications via email or other means (You have the right to withdraw consent to marketing at any time by contacting us at DPO@bunn.com).
2. Where you allow us to process your personal data on the basis of that consent (You have the right to withdraw consent at any time by contacting us at DPO@bunn.com).
3. Where we need to perform the contract we are about to enter into or have entered into with you.
4. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
5. Where we need to comply with a legal or regulatory obligation.

Purposes For Which We Will Use Your Personal Data

We have set out below the specific business and commercial purposes for collecting personal data and sensitive personal data from consumers. We have also identified what our Legitimate Interests are where appropriate. “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We do not sell (as defined under the CCPA and the CPRA) personal information that we collect from you, nor have we done so in the preceding 12 months, and we do not knowingly collect personal information of persons under 16 years of age. To opt out of sharing (as defined under the CCPA and the CPRA) with Meta and Google, click here.

We do not use or disclose sensitive personal information (as defined under the CPRA) for purposes other than the business purposes specified in Section 7027(m) of the CPRA regulations.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

1. Unsubscribing
   You can ask us to stop sending you email marketing messages at any time by logging into the Website and unsubscribing or by selecting the unsubscribe link on any email marketing message sent to you. Where you opt out of receiving these marketing messages, this will not apply to transactional and relationship email messages, including to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
2. Cookies
   You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see http://www.bunn.com/terms-use#cookies.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where required or permitted by law.

5) DISCLOSURES OF YOUR PERSONAL DATA

When you access or use the Website, we collect and process your personal data as described in this Policy, and disclose it . BUNN will only disclose your personal data to third parties with your consent or as permitted by law, including:

1. We share personal data with our service providers on the legal basis of BUNN’s legitimate interests in providing you with the Website. Our engagement of service providers is often necessary for us to provide the Website to you, particularly where such companies play important roles like helping us keep the Website operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Website, but help us make it better, like by helping us conduct analysis or research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make the Website better.
2. BUNN’s personnel may have access to your information as needed to provide and operate the Website in the normal course of business. This includes information regarding your use and interaction with the Website and our advertising.
3. Professional advisers including lawyers, bankers, auditors, and insurers that provide consultancy, banking, legal, insurance and accounting services.
4. Regulators and other authorities that require reporting of processing activities in certain circumstances. We may be required to disclose Website user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws.
   
   We may share your information when we believe it is necessary to comply with applicable laws, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Website or using the BUNN name, or to protect the safety of any person. This may include sharing information with other companies, lawyers, agents, or government agencies.
5. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

We require third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Disclosure of Personal Information For Business or Commercial Purposes. In the preceding 12 months, we have disclosed the categories of personal information and sensitive personal information listed in Section 2 of this Policy to delivery carriers, credit card processors, advertising and marketing providers, data management platforms, social media services, data analytics services, third-party vendors, service providers, contractors, and other business partners to fulfill your order, to ship products to you, to process and administer payments, for customer service or related inquiries, for data analysis, for troubleshooting and website hosting, for information technology and related infrastructure purposes, for performance review, for product or service development purposes, to send you newsletters and advertising and marketing messages, to facilitate your communications with us, for data management, and for other business or commercial purposes.

6) DATA SECURITY

We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. We have put in place procedures to deal with any personal data breach.

7) YOUR LEGAL RIGHTS IN THE EEA, SWITZERLAND, and THE UK

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

1. Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing of your personal data. This enables you to ask us to delete or remove personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
5. Request restriction of processing your personal data of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
6. Request the transfer of your personal data to you or to a third party. This enables you to ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit To Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8) DATA TRANSFERS

BUNN is headquartered in the United States, and we have operations, entities, and service providers in the United States and throughout the world. Many of our external third parties are based outside the European Economic Area (“EEA”), so their processing of your personal data will involve a transfer of data outside the EEA.

We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe

9) PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CPRA), provides California residents with the following rights:

1. Right to know. You have the right to request that we disclose (a) the categories of personal information we have collected about you, (b) the sources from which the personal information was collected, (c) the business or commercial purpose for collecting, selling, or sharing personal information, (d) the categories of third parties to whom we disclose personal information, and (e) the specific pieces of personal information we have collected about you in a structured, commonly used, machine-readable format (to the extent technically feasible). To request this information you can submit a verifiable consumer request. After we receive and confirm your verifiable consumer request, we will disclose the requested information to you.
2. Right to delete personal information. This enables you to request that we delete personal information that we collected from you and retained, subject to certain exceptions. After we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and contractors to delete) your personal information from our records, unless an exception applies (for example, if we are required by law to retain that information), and maintain a record of the request. We will inform you whether your request has been complied with. If your request is denied, the response we provide to your verifiable consumer request will explain the reason for denying your request.
3. Right to correct inaccurate personal information. This enables you to request that we correct inaccurate personal information that we hold about you, subject to certain exceptions. After we receive and confirm your verifiable consumer request, we will correct (and direct our service providers and contractors to correct) inaccurate personal information that we maintain about you, unless an exception applies. Please note that we may need to verify the accuracy of the new data you provide to us. We will inform you whether your request has been complied with. If your request is denied, we will explain the reason for denying your request.
4. Right to Opt-Out of Sale or Sharing of Personal Information. We do not sell (as defined under the CCPA and CPRA) personal information that we collect from you and therefore do not provide a method to opt-out from such activities. To opt out of sharing (as defined under the CCPA and the CPRA) with Meta and Google, click here.
5. Right to Limit Use of Sensitive Personal Information. We do not use or disclose sensitive personal information (as defined under the CPRA) that we have collected from you for purposes other than those business purposes permitted under Section 7027(m) of the CPRA regulations and therefore do not provide a method to limit such activities.
6. Non-Discrimination. We will not discriminate against you or retaliate against you for exercising any of your CPRA rights.

How to Exercise Your CPRA Rights.

To exercise you right to know, right to delete, and right to correct, please submit a verifiable consumer request to us by contacting the Data Protection Officer described in the INTRODUCTION Section of this Policy:

Data Protection Officer
Email: DPO@bunn.com
Phone: 217-585-7585 or 844-376-2866 (844-DPO-BUNN)

Authorized Agents

You may use an authorized agent to submit a request to know, request to delete, or request to correct on your behalf. The authorized agent can submit such requests on your behalf by following the instructions outlined in the “How To Exercise Your CPRA Rights” section above.

When you use an authorized agent to submit a request to know, request to delete, or request to correct, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to do either or both of the following: (1) verify your own identity directly with us; or (2) confirm directly with us that you provided the authorized agent permission to submit the request.

Our Verification Process

After receipt of your request to know, delete, or correct, we will provide directions on identity verification requirements which will include submission of pieces of personal information that we can match to our records. Once you provide such information and assuming we are able to verify your identity by matching the information you provided to our records, we will begin to gather information to respond to your request. For requests to correct, we may require you to provide additional documentation to rebut any of our own documentation that the personal information that you are requesting to correct is accurate.

No later than 10 business days after receiving your request, we will confirm receipt of the request and provide information about how we will process the request. We will endeavor to respond to a verifiable consumer request within 45 calendar days of its receipt. If we require more time (we may take up to 45 additional days), we will inform you of the reason and extension period in writing. If we cannot verify the request within the 45 calendar days, we may deny the request. If we deny your request, we will inform you of the reason for its denial.

Notice of Financial Incentive

We may offer you various financial incentives such as discounts and special offers when you provide us with contact information and identifiers such as your name and email address. When you sign-up for an email list or other discounts and special offers, you opt-in to a financial incentive. You may withdraw from a financial incentive at any time by opting out from our emails. Generally, we do not assign monetary or other value to personal information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the personal information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), BUNN members and customers who are residents of California may request certain information about our disclosure of personal data and information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address below or at DPO@bunn.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

Do Not Track

BUNN does not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Per industry standards, third parties may be able to collect information, including personal data, about your online activities over time and across different websites or online services when you use Website. You may opt out of online behavioral ads at http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.

Opt-out Preference Signals

We read and respond to opt-out preference signals sent by the Global Privacy Control that you can enable on your browser or your device. Please note that our processing of the opt-out preference signal may be limited to the specific browser or device where you have enabled the Global Privacy Control. You may need to renew your opt-out if you use a different browser or device to access our Website.

10) PRIVACY RIGHTS FOR COLORADO, CONNECTICUT, UTAH, AND VIRGINIA RESIDENTS

Residents of the States of Colorado, Connecticut, Utah, and Virginia have the following rights (except at noted below):

1. Right of Access. You have the right to confirm whether we are processing your personal data and to have access to your personal data in a portable and readily usable format.
2. Right to Delete. You have the right to delete your personal data in certain circumstances.
3. Right to Correct (Residents of Colorado, Connecticut, and Virginia only). You have the right to correct inaccuracies in your personal data in certain circumstances.
4. Rights to Opt-Out of Sale, Targeted Advertising, and Profiling (Residents of Colorado, Connecticut, and Virginia only). We do not sell your personal data or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer and therefore do not provide a method to opt-out from such activities. To opt out of sharing with Meta and Google, click here.
5. Non-Discrimination. We will not discriminate against you for exercising any of your rights under the Colorado, Connecticut, Utah, or Virginia data privacy statutes.

Residents of these states can exercise their rights by submitting a request specifying which right(s) they would like to exercise to the Data Protection Officer using the contact information described in the INTRODUCTION Section of this Policy. For authentication purposes, we will match the data provided in the request with the data submitted by the requestor.

Residents of Colorado, Connecticut, and Virginia have the right to appeal a denial of their request by contacting us as described in the notice of denial.

11) UPDATES TO THIS POLICY

BUNN may modify this Policy from time to time. The most current version of this Policy will govern our use of your information and will be located at http://www.bunn.com/privacy-policy. You may contact us to obtain prior versions. We will notify you of material changes to this Policy by posting a notice at the Website.